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Healthcare Reputation Management Platform Optimization

Langate enhanced the reputation management platform by optimizing its performance, increasing security, and implementing new advanced features.

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Specialties served

Healthcare Reputation Management Platform Optimization
Healthcare Reputation Management Platform Optimization

Work

We optimized the client’s platform to cope with high loads, enhanced its security and algorithms, and implemented reporting and analytics features.

Summary

Langate met all the client’s requirements and ensured that the product provided a stable and user-friendly service. The client achieved an increase in profits, more clients, and a higher client satisfaction rate.

Project Scope
6
Months
3
Developers
1
Tech Lead
Tech Stack
.NET framework

Get to know how Langate enhanced the client’s healthcare reputation management platform

According to a recent survey, 68% of respondents research information about healthcare providers before making an appointment, and 50.8% of respondents base their decision on which doctor or facility to visit on reviews. Such statistics clearly illustrate the importance of reputation management in healthcare.

Our client decided to address the issue of reputation management and created a platform that helps healthcare organizations monitor online reviews, enhance patient feedback, and improve their online presence. 

Healthcare Reputation Management Platform Optimization

The Client

rater8 is the leading company in healthcare reputation management. They provide high-quality services for healthcare institutions that allow them to stand as reputable organizations. With rater8, organizations can monitor online mentions, address negative reviews in a timely manner, encourage patients to leave feedback on major review sites, and have full control over their online reputation.

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The Challenge

System Optimization

After the product launch, the client received positive market feedback — but they wanted to improve the service by implementing more advanced features. However, lots of performance issues arose during the development process. The client set out to find a technological partner that would be able to optimize the system so it can be used by thousands of users and be updated with new features when needed.

The Process

In order to offer the most fitting technological solutions, we thoroughly evaluated the current state of the product, researched the market, and analyzed the client’s business goals. Our aims were to enhance system performance, boost system security, and implement more advanced reputation management features.


We used the .NET framework while working on system algorithms as well as reports and analytics features.

The Solution

Thanks to over 20 years in healthcare development and deep industry knowledge, we were able to come up with solutions that helped the client meet their business goals:

Healthcare Reputation Management Platform Optimization

The Feedback

It was a pleasure working together with the Langate group! The pace of delivery and quality of engineering rivaled anything I had experienced working with a variety of local teams over the course of my career. And of course, the cost savings were substantial. I would definitely work with Langate again and I wholeheartedly recommend Langate to anyone looking to procure excellent quality software engineering at an excellent cost!

Yossi Geretz
Yossi Geretz
Chief Technology Officer at rater8
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Achievements and Future Plans

  • Currently, rater8 successfully serves thousands of physicians across 20+ specialties.
  • After Langate successfully optimized system performance, increased patient data security, improved the system algorithm, and implemented reporting and analytics features, rater8 managed to significantly increase its client base, profits, and overall user satisfaction rate.
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