Enhancing Employee Recognition with AI Features
AI-powered platform solution
Work
Implementing a GPT-based message feature, a chatbot to handle frequently asked questions, and multilingual support for an employee recognition platform with over five million users worldwide.
Summary
Langate collaborated with the global leader in employee recognition to integrate AI-driven features into their cloud-based SaaS platform.
Project Scope
2
Month1
QA1
Business Analytic1
DeveloperTech Stack
Azure
Find out how Langate created AI-powered features for a cloud-based SaaS platform.
Langate provided the expertise and quick deployment needed to enhance the platform’s functionality, ultimately helping organizations strengthen relationships and improve employee engagement.
The Client
Our client is an employee recognition leader who offers multi-faceted recognition, incentive, and service anniversary programs. Their main aim is to improve company culture and employee behavior to promote an inspiring, engaging, and balanced work experience. They currently offer their cloud-based SaaS technology to five million users in 160 countries, as well as many well-known Fortune 500 companies.The company is constantly working to improve their software, so they needed an extension of their in-house team to help them with quick feature deployment, modernization, and infrastructure improvements. They were searching for a software development vendor who could hop on the project quickly, offer initiative and deep expertise, and become a part of their team rather than just consultants. They found it all in Langate.
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Primary Challenges
The Langate team had already been working with the client to provide quick feature deployment and constant improvement for the social employee recognition platform. The client needed to further improve their platform to enhance communication and streamline user interaction. This required the integration of the following AI-driven features:
Message Generation
Seamless communication is the foundation of a positive workplace culture. The client needed an automated message generation system that would enable users to communicate with colleagues easily.
Chatbot Development
The client needed an AI-powered chatbot to answer frequently asked questions and direct queries to the appropriate resources.
Multilingual Support
The client’s platform is used by organizations in 160 countries, so they needed multilingual support to cater to this global user base.
The Process
Here are some of the challenges our team encountered along the way and what they did to provide an innovative and cost-effective solution:
- While the message generation feature implementation was smooth, it required approval to use Azure technology and access to necessary API keys.
- Creating the chatbot involved extensive research and development. Our team needed to generate a comprehensive knowledge base, establish FAQ links, and select the most relevant algorithms. The aim was to ensure the chatbot could accurately answer common questions and direct users to the appropriate personnel.
- Careful integration with a translation API was required to ensure that the platform could autonomously translate content into multiple languages in real time.
The Solution
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Achievements and Future Plans
- Our team delivered a GPT-based message advisor and AI-powered chatbot.
- We enabled real-time translation through a translation API.
- Future plans include introducing video content generation and personalized rewards to the client’s platform.
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