Langate has covered all employee management tasks in one platform, creating an amazing product targeted at a wide range of clients within the medical field.
Healthcare units offering high-quality care seek comprehensive software to handle internal and external management tasks. Organizational change management software greatly improves the efficiency of management and enables multifunctional processes that take up less time and investment.
Our client needed to manage an increasing number of employees — both their own and those of their customers. So, the company decided to create custom change management software that could handle a massive data flow and provide the ultimate security.
The client had been looking for a software development vendor with deep expertise in creating technical solutions specifically for the healthcare niche, so they chose to work with Langate.
Our client is a premier provider of IT back-office services in the healthcare industry.
They enhance the experience of healthcare workers in six main spheres:
The company we worked with has over 15,000 employees (both their own and those of their clients) to manage as a part of their HR and payroll services.
They used Microsoft Active Directory software for this purpose until it revealed its performance limitations and inability to handle such a massive amount of data.
The healthcare industry environment is becoming more and more complex, so our client decided to transform the management software model by managing full-cycle employee on/offboarding.
They needed a reliable custom system for employee change management to handle payroll processing and reduce staffing efforts.
They wanted the new platform to be able to accurately process a massive amount of data and provide top-of-the-line security. For this purpose, a fresh vision of the problem’s solution was crucial — that’s why Langate was in charge of developing one.
Our primary goal was to develop a high-performing solution that would reduce employee setup time as well as the effort and potential errors involved with on/offboarding.
As such, we wanted to make our client’s customers and internal departments more satisfied and efficient when using their HR and payroll services.
Enable connection with every employee
Automate MS Exchange tasks for different versions
Create job code-based workflows for different clients
Support multiple domain controllers and forests
Langate developed the Employee Change Management system, a new web-based software project. This custom change management solution works as a plug-in module for an enterprise-wide expandable web platform and includes every aspect we focused on before.
To help our client successfully serve its customers by organizing, sorting, and storing massive amounts of data, we developed the following features:
Automated user provisioning/de-provisioning provides relevant and up-to-date data for the company’s management. A feature like this guarantees a high level of data security by ensuring that employees have access only to the programs they need and that former employees lose access to all company systems after they leave.
We set up multiple domain controllers to keep the system active even when one of the domain controllers is down. With this feature, we also ensured better user connectivity and high-volume user activity.
The non-normalized Active Directory structure applied to the client’s software is a great custom change management solution for healthcare units. It includes a combination of different forests/domain trees that can significantly improve the client’s data processing. For example, some domains may contain one customer, while others may contain multiple customers. This spreads the load across the network and enables blazing-fast downloads.
The rule-based configuration of the software greatly boosts management efficiency, and the approval-based workflow allows healthcare units to handle more tasks compared to lower-level authorities without compromising security. This method also reduces the pressure on more skilled and highly valued employees and keeps them in charge of everything.
Langate decided to utilize the benefits of MS Exchange to centralize all the emails into one database. MS Exchange is designed to foster collaboration on critical documents and give a focused inbox that prioritizes messages. Integrating MS Exchange into the system helped to create a better communicational environment for software users.
Increasing their client base by 45%
After implementing the custom technical solution developed by Langate, our client has managed to increase their client base by 45% compared to the previous year.
Six-year average for client relationships
The average length of time a customer cooperates with our client has reached six years.