Challenges
- Support multiple domain controllers and forests.
- Non-normalized Active Directory structure with combination of different forests/domain trees (e.g. some domains may contain one customer, while others would include multiple customers).
- MS Exchange tasks automation for different versions (from 2010 to 2016).
- Job code-based workflows for different clients.
Solution
Langate developed a web-based Employee Change Management solution as a plug-in module for enterprise-wide expandable web platform. All of the challenges were addressed in this module, and it contains the following key features:
- Automated user provisioning/deprovisioning.
- Rule-based configuration.
- Approval-based workflow.
- MS Exchange management and automation.
- Audit and monitoring.
Results
- Apex was able to significantly reduce employee setup time, amount of on/off-boarding effort and errors.
- Reduction in setup time lead to an increased level of satisfaction by customers and internal departments.
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