Langate has created a custom change management system ✔️ to simplify the work of organizational units of healthcare facilities with IT technologies.
Langate has covered all the employee managing tasks in one platform, thus creating an amazing product targeted for a wide range of clients within the medical field.
Healthcare units with the utmost care seek comprehensive software to perfectly operate the inside and outside management tasks. Organizational change management software greatly improves the efficiency of the company management and allows the operation of multifunctional processes spending less time and investments.
Our client needed to manage the increased number of their own and customers’ employees, so their company decided to create a custom change management software that could handle a massive data flow and provide the ultimate security.
They have been looking for a software development vendor with deep expertise in creating technical solutions specifically for the healthcare niche, so they chose to work with Langate.
Our client is a premier provider of IT back-office services in the healthcare industry.
They enhance the experience of healthcare workers in 6 main spheres:
The company we worked with has more than 15,000 of their own as well as their clients’ employees to manage as a part of their HR and payroll services.
They have been using Microsoft Active Directory software for this purpose until it revealed its performance limitations and inability to handle such a massive amount of data.
As the healthcare industry environment becomes more and more complex, our client decided to transform the management software model by managing full-cycle employee on/offboarding.
So, they needed a custom reliable system for employee change management to handle the payroll processing and reduce staffing efforts.
They wanted the new platform to be able to accurately and correctly process a massive amount of data and provide top-of-the-line security. For this purpose, a fresh vision of the problem’s solution is crucial, that is why Langate was in charge of developing one.
Our primary goal was to develop a high-performing solution that would reduce employee setup time and the amount of on/off-boarding effort and errors.
Consequently, we wanted to make customers and internal departments of our client more satisfied and efficient while using their HR and payroll services.
Would enable connection with every employee
Automate MS Exchange tasks for different versions
Create job code-based workflows for different clients
Support multiple domain controllers and forests
Langate developed the Employee Change Management system, a new web-based software project. This custom change management solution works as a plug-in module for an enterprise-wide expandable web platform and includes every aspect we focused on before.
To help our client successfully serve its customers by organizing, sorting, and storing massive amounts of data
Automated user provisioning/de-provisioning provides relevant and up-to-date data for the company management. Such a feature guarantees a high level of data security by ensuring that employees have access only to programs they need and that former employees lose access to all company’s systems after they leave.
We have set up multiple domain controllers to keep the system active even when one of the domain controllers is down. With this feature, we have also ensured better user connectivity and high-volume user activity.
The non-normalized Active Directory structure implied to the client’s software is a great custom change management solution for the healthcare unit. It includes the combination of different forests/domain trees that can significantly improve the clients’ data processing. For example, some domains may contain one customer, while others would include multiple customers, thus spreading the load across the network and making blazing-fast downloads possible.
The rule-based configuration of the software greatly boosts the managing efficiency, and the approval-based workflow allows healthcare units to operate more tasks to lower-level authorities without compromising security. This method also reduces the pressure on more skilled and highly valued employees and keeps them in charge of everything.
Langate decided to utilize the benefits of MS Exchange to centralize all the emails into one database. MS Exchange is designed to foster collaboration on critical documents and give a focused inbox that prioritizes messages. Integrating MS Exchange into the system helped to create a better communicational environment for software users.
Increasing their client base by 45%
After implementing a custom technical solution developed by Langate our client has managed to increase their client base by 45% compared to the previous year.
The average length of client cooperation with them has reached 6 years.