A custom document management system that supports effortless document management and process automation in enterprise with numerous clients
Langate developed a custom document management system with all the best features of modern systems combined and obsolete versions of SharePoint left behind
The volume of all electronic healthcare data is expected to grow at a compound annual growth rate of 36% through 2025. So choosing the right tool for storing, managing, and exchanging massive loads of data is of crucial importance for healthcare facilities. Langate developed a solution that facilitates easy and secure data management and reduces the costs needed for file exchange.
Our client helps 200 facilities across 20 states improve their business operations, achieve growth, and success in the healthcare industry. They provide customers with support in different fields, thus taking care of every aspect that can be seen as stressful or overwhelming for multi-facility owners.
With so many facilities to manage, the client needed a reliable and modern document management system. They have tried many options introduced by various business units and their own clients.
However, being obsolete versions of SharePoint, all the tested systems have not been able to provide a sufficient level of reliability and flexibility. The company needed a custom document management system to maintain and support this ecosystem, as well as an ever-growing list of business processes tied to this environment.
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The end result had to be a perfect fit for the certain company, support load balancing and high availability, and serve document management from more than 200 other facilities. It did cause some challenges, for example:
The Right Fit
The company has tested numerous document management systems before, and not a single solution has satisfied them. We needed to find a perfect set of features and designs to finally deliver the solution that fully corresponds to customer needs.
For ease of direct access and group editing, we had to work with WebDav, which is known to be tricky to set up, with density and abstracted language. It is also quite difficult to troubleshoot, which can potentially result in downtimes.
The first thing we had to do is to establish customer needs to eliminate all the zones of discomfort they experienced in ready-made documents management systems.
After we have figured out all the dos and don’ts, we have proceeded to create a timeline and the scope of work.
We managed then to create a system that fully corresponds to the client’s needs, has high availability, and proceeds documents of more than 200 facilities. The following features ensured the benefits of the custom solution.
We have chosen a distributed file that supports multiple locations using DFS and Amazon S3. It helped us to enhance multi-user file sharing and a unified view of shared files.
Since the client has more than 200 facilities, we had to find a solution that will fit all the end-users, no matter what technology they use. Therefore, we developed support for both AD SSO and non-AD users.
All documents should be protected against changes made by unauthorized and unrelated users. Consequently, we have made an advanced access list based on user and group permission. It also helped to manage companies’ sensitive info without security threats.
Our client works in healthcare, and one of the benefits of a custom solution is industry-specific fields and attributes. It made document management more unified and efficient.