Langate developed a custom document management system with all the best features of modern systems combined and obsolete versions of SharePoint left behind.
The volume of all electronic healthcare data is expected to grow at a compound annual growth rate of 36% through 2025. So, choosing the right tool for storing, managing, and exchanging massive loads of data is of crucial importance for healthcare facilities. Langate developed a solution that facilitates easy and secure data management and reduces the cost of file exchange.
Our client helps 200 facilities across 20 states improve their business operations, achieve growth, and succeed in the healthcare industry. They provide customers with support in different fields, taking care of every aspect that can be seen as stressful or overwhelming for multi-facility owners.
With so many facilities to manage, the client needed a reliable and modern document management system. They had tried many options introduced by various business units and their own clients.
However, as obsolete versions of SharePoint, none of the systems the client tested could provide a sufficient level of reliability and flexibility. The company needed a custom document management system to maintain and support this ecosystem as well as an ever-growing list of business processes tied to this environment.
The end result had to be a perfect fit for this particular company, support load balancing and high availability, and provide document management for over 200 other facilities. It did cause some challenges, for example:
The Right Fit
The company had tested numerous document management systems before, and not a single solution satisfied them. We needed to find a perfect set of features and designs to finally deliver a solution that fully corresponded with the customer’s needs.
For simple direct access and group editing, we had to work with WebDav, which, with its density and abstract language, is known to be tricky to set up. It is also quite difficult to troubleshoot, which can potentially result in downtime.
The first thing we had to do was establish the customer’s needs and eliminate all the areas of discomfort they were experiencing with ready-made document management systems.
After we had figured out all the dos and don’ts, we proceeded to create a timeline and scope of work.
We managed to create a system that fully corresponds with the client’s needs, has high availability, and stores the documents of more than 200 facilities. The following features ensure that the custom solution provides the necessary benefits:
We chose a distributed file that supports multiple locations using DFS and Amazon S3. It helped us to enhance multi-user file sharing and a unified view of shared files.
Since the client has more than 200 facilities, we had to find a solution that would fit all the end-users, no matter the technology they use. Therefore, we developed support for both AD SSO and non-AD users.
All documents should be protected against changes made by unauthorized users and those who have no valid reason to access them. Consequently, we made an advanced access list based on user and group permissions. This also helped ensure that the company’s sensitive information could be safely managed without security threats.
Our client is in the healthcare industry, and one of the benefits of a custom solution is industry-specific fields and attributes. This made document management more unified and efficient.