Work
- Healthcare document management
- Changing healthcare managing software with IT
Summary
Langate developed a custom document management system with all the best features of modern systems combined and obsolete versions of SharePoint left behind
Get to know how Langate developed a custom document management solution to streamline business processes in healthcare
The volume of all electronic healthcare data is expected to grow at a compound annual growth rate of 36% through 2025. So choosing the right tool for storing, managing, and exchanging massive loads of data is of crucial importance for healthcare facilities. Langate developed a solution that facilitates easy and secure data management and reduces the costs needed for file exchange.
The Client
Our client helps 200 facilities across 20 states improve their business operations, achieve growth, and success in the healthcare industry. They provide customers with support in different fields, thus taking care of every aspect that can be seen as stressful or overwhelming for multi-facility owners.
The Problem
With so many facilities to manage, the client needed a reliable and modern document management system. They have tried many options introduced by various business units and their own clients.
However, being obsolete versions of SharePoint, all the tested systems have not been able to provide a sufficient level of reliability and flexibility. The company needed a custom document management system to maintain and support this ecosystem, as well as an ever-growing list of business processes tied to this environment.
Contact Langate and we'll utilize our experience in this field to offer a best-fitting solution.
Primary Challenges
The end result had to be a perfect fit for the certain company, support load balancing and high availability, and serve document management from more than 200 other facilities. It did cause some challenges, for example:
The Right Fit
The company has tested numerous document management systems before, and not a single solution has satisfied them. We needed to find a perfect set of features and designs to finally deliver the solution that fully corresponds to customer needs.
WebDav Support
For ease of direct access and group editing, we had to work with WebDav, which is known to be tricky to set up, with density and abstracted language. It is also quite difficult to troubleshoot, which can potentially result in downtimes.
The Process
The first thing we had to do is to establish customer needs to eliminate all the zones of discomfort they experienced in ready-made documents management systems.
After we have figured out all the dos and don’ts, we have proceeded to create a timeline and the scope of work.
The Solution
We managed then to create a system that fully corresponds to the client’s needs, has high availability, and proceeds documents of more than 200 facilities. The following features ensured the benefits of the custom solution.
Achievements and Future Plans
- After all client’s customers were moved to a new document management system, the company noticed reductions in costs for maintenance and support.
- They were able to distribute team automated reports using WebDAV, edit files in the system without changes made by unrelated users, improve the security of documents management, and streamline operations.
- In the future, the system can become a product for file management in the healthcare industry, with all the features, fields, and attributes customized for this specific industry.
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