Through a robust data management solution, we optimized the client’s operations by enhancing shopping assistants’ workflows, resulting in increased efficiency and customer satisfaction.
Million monthly visitors
Countries of operation
Unique orders daily
Businesses working with Bunddler
Langate provides expert eCommerce development services, streamlining workflows, and enabling clients to meet all the requirements for a modern marketplace.
Statistics show that 54% of digital shoppers in the US made an online purchase from a foreign website at least once. Even though cross-border eCommerce is associated with problems such as late deliveries and additional duty fees, its market is still expected to reach $1 Trillion in 2022. One of our clients decided to utilize Langate’s expertise in technology to address the challenges of cross-border shopping.
Bunddler contacted us to develop an eCommerce platform that makes worldwide shopping easy and affordable by connecting shoppers to shopping assistants. At the time, the company was a startup—a decade ago. Currently, Bunddler is a highly scalable and efficient web-based marketplace for worldwide shopping. The platform has over 2 million monthly visitors from 15 countries and provides tools for managing different shopping processes.
The primary problem
was to build a versatile platform from scratch that provides a plethora of shopping services. Bunddler wanted us to develop a fully optimized and high-performing SaaS platform MVP that shoppers could rely on. After years of fruitful collaboration, we developed a robust web-based international marketplace that connects shoppers to shopping assistants, allowing them to purchase goods globally.
The platform can now handle
over 20,000 unique orders daily.
As part of the marketplace’s creation process, we aimed to develop a high-performing, scalable, and stable platform for the comfort of assistants and shoppers alike. We built everything from scratch, creating a custom software architecture that meets users’ needs. The platform needed to be clear and open for people of all ages and nationalities, as it targets international trade.
To help the customer find their web shopping assistant and shipping company, Langate focused on the ASP.NET MVC technology and ASP.NET Core API server backend. Moreover, there were two chatbots developed that provided high-performance and customer engagement.
There are currently 500,000 registered users on the platform, and over 2 million people visit it every month. Processing such massive requests requires many resources, so performance optimization was the biggest challenge.
Due to successful database optimization and multilevel caching, our developers managed to evenly distribute all incoming requests, ensuring the platform’s proper operations while reducing maintenance-related costs.
Bunddler was vulnerable to bots that were trying to scan it. Since the platform consisted of thousands of unique pages and had dynamic navigation, such scan attempts negatively affected its performance.
Our developers decided to set up Cloudflare’s Web Application Firewall to protect the platform from common exploits and vulnerabilities.
Uploading products to Bunddler is a straightforward process. Sellers only need to provide the link to the product page, and the product’s image, price, and description would be automatically added to Bunddler.
Our developers created web scrapers where they can retrieve the information they need, overcoming the protection of third-party platforms.
While creating Bunddler, we needed to ensure the functionality of particular processes and implemented the following features:
Bunddler’s clients can quickly make an order with clear order forms, adding all the necessary data. Our development team worked on their usability and made the ordering process simple and safe.
Users’ money security was a priority for developers, so we tried to protect purchases from cyber attacks and fraudsters. As a result, we implemented several payment methods to allow customers to use one of their convenience.
It was essential for Bunddler to ensure a positive client experience, and we couldn’t leave out shipment tracking. Our task was to create a tool for localizing orders at the time of sorting and delivery. Customers can now track the parcel location in real-time and see the estimated time of delivery.
Since we had to develop everything from scratch, the notification function was one of the crucial tasks for our team. Customers need to know that their order is prepared and sent, so they do not worry about the platform’s reliability. We built automatic sending of templated messages where data and location are changed.
The platform has two chatbots for Viber and Telegram messengers that facilitate the order process, saving money and time. Many consider a mobile application more convenient for startups; however, chatbots are more efficient. There is no need to install any apps as this messenger application satisfies all users’ demands. We wanted to increase customer engagement and bring our client success; therefore, chatbots were a great solution.
An option allows shopping assistants to create their own store, add products there, manage the pricing, and process orders. Our main goal was to make the platform appealing to shoppers and a valuable tool for shopping assistants. Thanks to the excellent web store building functionality, over 4,000 businesses decided to work on Bunddler.
Thanks to the efforts of the Langate team, the company is now a marketplace with over 1M monthly visitors and a highly efficient SaaS platform. The company as it is now would not exist without the attentive and responsive guidance of Langate.
Inna KovalenkoDirector of Product Management & Marketing